New England Collision Service Center Inc.

         11 Kittredge Avenue

         Tewksbury, MA   01876

         (978) 851-8133


Straight From The Shop

Date: 5/23/2012 9:19 AM PDT

  1. You could be paying too much.  If you have a satisfactory driving record chances are you can get a lower rate.  Most companies have rolled back their rates recently, after years of increases.  Accidents have declined and insurance company profits are up.  But they won’t automatically reduce your premium, so it’s a good idea to shop around every year and make sure you’re getting the best price you can.
  2. They hope you have never heard the term Diminished Value.  If your car has been in an accident, it may have lost some of its value, even if it was repaired in a quality-conscious shop.  Your insurance company is obligated to pay you the difference.  Customers who bring up “diminished value” in the beginning of their claim process have a better chance of getting a good deal.  Be sure you look into this when calling your insurance company.
  3. The body shops they recommend work for them not you. DRP, Direct Repair Program, is a list of “approved” body shops that the insurance company will give you.  Typically the way body shops can get onto this list is by lowering their prices.  The way they can do this is by using cheap parts, spending less time on repairs, or overlooking damages that only a collision expert could spot.  Insurance companies treat it much like an HMO, where if you go to a shop not on the list, they say they may not cover the entire cost.  But know this – you have the legal right to go wherever you choose to get your vehicle repaired and the insurance company HAS to cover the claim.  At our shop, we deal with the insurance company on your behalf so it takes the stress out of dealing with it yourself.
  4. They make money by delaying your claims. Many auto insurance companies’ business model is to break even on premiums and make their profit from investing your money while they have it.  This is why they sit on the claims and it can take an average of 6-12 months to settle your claim.
  5. Driving record or credit rating?  It is increasingly becoming standard for insurance companies to use your credit rating as an indicator whether you will file a claim or not.  You could have a stellar driving record and match all the criteria for the preferred rates on your policy, but if you had a failed business, major medical problems, financially devastating divorce, or some other circumstance that tarnished your credit rating, the insurance company won’t give you the preferred rates.
So what can you do?  Be educated and know your rights, then don’t be afraid to pursue those rights with your insurance company.  Make your insurance company work for you and get the best premiums and service you can.

Posted by Collision Repair Experts | 1 Comment

Date: 10/25/2011 5:56 AM PDT

Although most of our customers are familiar with our collision repair services, New England Auto Engineering offers more than just repairs. Among other services we provide, we are highly experienced in the world of car restoration.

At NEAE, we know that car restoration is a very delicate undertaking that requires a significant level of skills, experience and expertise. This is why it is imperative that an expert completes your classic car restoration and repairs.

At NEAE, our focus is on quality and detail. We always use the highest quality parts and products, whether on a repair or a restoration.

Our restorations have received critical acclaim throughout the country. In particular, the restoration we did on a 1956 BelAir Sport Coupe has received the highest score ever recorded for a restored '56 when it was featured on the front cover of the Bow Times Magazine.  The two-tone blue coupe features a rare 240 horsepower engine with solid lifter cam, wire wheel covers, power windows, Wonder Bar radio, emergency brake flasher and electric wipes.  It was restored using skill and hard-work.  There isn't one ounce of bond-o on the vehicle.  In the words of the owner, Roy Reichenbach, "I just don't feel comfortable with anyone but you [NEAE] doing any paint work on this car."

Make sure to check out the after pictures of this restoration on our FaceBook page

Do you have a restoration or a restored vehicle? We’d love to hear about it. Post your comment below. 

Posted by Collision Repair Experts | 1 Comment

Date: 9/22/2011 9:24 AM PDT

There are many things you can do to practice safe driving, but in some cases, an accident cannot be avoided, regardless of what you do or don’t do.  In the unfortunate event that you’ve been in a car or truck accident, you should follow these steps to ensure a process that is as smooth as it can be, given the circumstances.

First and foremost, try to stay calm. If possible, take photos of the accident, as well as the surrounding area.

Be sure to stay at the scene of the accident. Call law enforcement authorities immediately. It’s important that the accident is documented, including where the vehicles were and how they were positioned when the accident happened.

Avoid discussing what happened while waiting for law enforcement. Insurance companies typically recommend that you do not discuss the accident with anyone other than law enforcement and your insurance agency.

Prior to leaving the scene of the accident, make sure to have the names and addresses of everyone involved, including witnesses.  Your insurance company will need this information.

If your vehicle is drivable, we recommend that you bring your car to a body shop or collision center as soon as possible. The damage should be assessed and the safety of your vehicle evaluated before too long. That being said, we also understand that you may just want to get home and calm down after the accident, so once you have had some time to regroup, have it checked out soon thereafter.

If your vehicle is not drivable, a towing company should be called. By using only trusted and dependable towing service companies, you can be ensured that your car will get to New England Auto Engineering in a reliable and punctual manner. 

You should always contact your insurance company when you have been in an accident and put in a claim with them.  At New England Auto Engineering, we understand the stress that comes with being in an accident, and will work directly with your insurance company so that you don’t have to.

A few more important things to keep in mind regarding repairing your vehicle:

• You can choose the shop that does your repairs and you are not required to get more than one estimate.

• The vehicle owner is the only person that can authorize repairs to your vehicle.

At New England Auto Engineering, we realize that you’ve already dealt with a lot of stress. We are committed to providing our customers with not only the highest level of products and services for your vehicle, but also the assistance to help you through the entire repair process. We care about our customers and their peace of mind. Be safe.

Posted by Collision Repair Experts | 1 Comment

Date: 9/1/2011 8:26 PM PDT

Buying a new car can be an expensive purchase, so it’s essential that you get the right car for yourself. It’s important to keep in mind that there are many factors to consider when buying a car, such as type and size of vehicle, where to buy from, fuel efficiency, safety, and of course, cost. Here are some tips to help you in your car buying decision:

Before looking at different car models, you should first look at your wallet. What can you afford? Do you have enough money saved to purchase a used vehicle? Are you planning on putting money down and financing a vehicle?

Other cost factors to consider when purchasing a vehicle, include: fuel costs, insurance costs, registration fees and general maintenance costs. After considering all the costs involved, determine what you can afford both upfront and as a monthly payment.

TIP: Often times, dealerships will offer new car financing interest rates of 0% or 1.9%. At 0% financing, it’s not costing you any interest to take on that loan. You may find that to be a favorable option in your purchasing decision.

TIP: If you are financing a used car, make sure to recognize that the cost of the car with interest may put you upside-down on your loan, should you get in an accident. Make sure that you are conscious of this, and possibly consider gap insurance, if it’s available.

After determining what you can afford, next you should research vehicles in your price range. There are many factors that can affect your car buying decision. The internet is a great place to find information on makes/models, pricing, options, safety and reviews. Finding consumer reviews on the vehicles you are interested in will help you determine how previous or current owners feel about the vehicle, and if there are any major issues with that type of vehicle that you should be aware of.

In researching the vehicle, make sure to check how much the car is worth through car valuation tools. You would be doing yourself a huge disservice by going to see or purchase a vehicle without first understanding its value.

After selecting the vehicle you are interested in buying, whether at a dealership or private sale, next will be the test drive. When testing a vehicle, there are several things you will want to look for.

Begin by looking at the exterior of the car. Look for blemishes, scratches, rust, or any other visible problems. These imperfections most certainly can be corrected but are a great bargaining tool for negotiating the price of the car down.  Next, open the doors and make sure it’s easy to get in and out of. Check all doors, especially if you plan on using the back seat. Is it easy to help someone in and out of? Is there any room for car seats (if you have children)?

How do the seats feel? Are they comfortable? Can you adjust them to a comfortable positioning? If you took a long car ride, would it be comfortable and enjoyable? Do you feel like you are too short or too tall for the vehicle?

Are the controls in sensible places? Can you see and reach them?

How is your visibility in the car? Can you see out the mirrors well? Are there a lot of blind spots? Will you have trouble backing up?

Get the “feel” for the vehicle. When taking it on a road test, pay attention to any noise you may hear, steering when you make turns, brakes, acceleration and feel of the vehicle. Test out accessories, such as the sunroof, windows, radio, air conditioner, and heater. Ideally, everything should be comfortable to reach, easy to use, and not distracting to you while driving.

Typically the asking price for the vehicle is a starting point for your negotiations. In most cases, a reasonable offer will be accepted. Offer what you feel is a fair price based on your research, car value and imperfections with the vehicle.

We’re always interested in hearing your car-buying stories. Please post comments and let us know how your car buying experience goes.

Posted by Collision Repair Experts | 4 Comments

Copyright 2011 • New England Collision Service Center Inc. • 11 Kittredge Avenue • Tewksbury, MA 01876 • 978-851-8133 • email